Our Objectives For Our Entire Services
We have a group of experienced experts and a gifted workforce that makes a difference in how our companies work effectively, accomplish their business objectives, and increment service. Our mission is to supply quality management at an affordable cost for completing eCommerce service outsourcing
all steps. We assist you to center your focus on your business while we oversee all your work forms, operations, and backend services.
Our story
Cridenza is a BPO Business Process eCommerce service outsourcing Firm that provides a wide arrangement of outsourcing services worldwide.
We are an outsourcing company whose roots were embedded during the unfortunate events of 2020. Cridenza took its inception with the will to reduce the rigorous operations of an organization that can be outsourced for a feasible price. In 2020, this has solved the financial crisis of the most demanding industries such as e-commerce and health care. While other businesses died out, Cridenza ensured their clients had the assurance of survival and running a fulfilling business.
Security – Cridenza makes beyond any doubt that our forms are compliant with standard information security & protection conditions. We are also compliant with General Data Protection Regulation (GDPR).
Our quality outsourced administrations work well over an assortment of spaces, subsequently sparing you a calculable cost, time, endeavors & making a difference hence, you can concentrate on your business goals.
These days, organizations around the globe consider commerce to handle outsourcing administrations to carry out information administration. This includes information section, information capturing administrations, information examination, changing difficult duplicate reports to soft copies, gathering data from the client, etc. All of these information administration administrations are imagined for effective report administration.
We are a certified eCommerce service outsourcing provider well careful of the techniques & strategies to better offer help to the clients who depend on our administrations.
Cridenza dominates in operations such as eCommerce service outsourcing, Logistics BPO, e-commerce Catalog Management, Healthcare BPO, Finance and Accounting Services with many more. Our stakeholders have over 10 years of experience in the outsourcing industry. We are thriving for exponential growth. Likewise, we are very compatible with fast pace growing startups and budgeted industry disruptors.
We support the new digital age to run your business thus our mission does not stop there, we boost our clients to run their companies stress-free while they can take a vacation. Our clients thrive in their business while they are at a resort, taking a hike, enjoying a celestial view, or uplifting their soul in a yoga class.
Since 2017, I have traversed a fulfilling path in the realm of Business Development, steadily progressing from roles as a Business Development Manager in various esteemed companies to my current position as Sales Director at Cridenza. This journey has been a testament to my dedication, and relentless pursuit of excellence in sales and business growth.
I lead with a strategic vision, guiding a talented team towards exceeding sales targets and propelling the company to unprecedented heights. My journey from a Business Development Manager to a Sales Director has been characterized by resilience, adaptability, and an unwavering dedication to achieving and surpassing organizational objectives. I am committed to driving sustainable growth and contributing to the success of Cridenza through my expertise, and passion for sales excellence.
Nilufa Mozumder
Director of Sales
What we value
Transparency
Cridenza selects their team members according to it’s Client’s requirements and also offer to interview each potential member of their remote team to make sure we’ve onboarded the best fit. We set up a team sync with our clients on weekly / bi-weekly to discuss the team progress or any other issues.
We send daily work updates via email / slack or any preferred channel by our clients. Weekly Progress, KPI & QA reports are sent to clients every week. We follow these strictly to ensure full transparency.
Stability
To ensure stability we sign an agreement with strict contractual terms. If someone from your remote team leaves, we provide you with the best suit replacement. For such cases, Cridenza signs a Non-Disclosure Agreement and in our turn, we sign such an agreement with each and everyone involved in your project.
It guarantees that your project details will never be known by third-party entities. We strictly follow the GDPR policy. Our core development industries are advertising, eCommerce data management, finance, B2B, real estate, health care, tourism, logistics, and utility.
Teamwork wins. Always
Business should look at outsourcing as a team effort. If you come to think of it, the outsourcing provider you chose is still an integral part of your team. It is a fact that in the early stage, there is domination from clients over the providers.
This happens all the time but once the partnership is sealed between the two, there should be balance of power. This is not a competition. Both parties have to work collaboratively toward a win-win solution — something that everyone would benefit from.
Set Smart Goals and Expectations
Clients and providers need to establish smart goals and expectations to avoid disappointment and failure. This is the most common reason why businesses fail in offshoring. Proper expectation is not set, goals are not realistic and everyone is on a different page.
This should be done at the early stage of the outsourcing process. Business plans and strategies should be discussed so everyone knows what needs to be done, how and when should it be done. Having a clear and smart goal will totally help you achieve it easier.
Communicate
Communication is as important as teamwork. Transparency is something that you might need to look into, since partnerships work best with it. You have to create a room for everyone to be able to express and be heard. Listen to good and bad news, brainstorm new business plans and approaches and be objective. When problems arise, take a look at it at different points of view to come up with a favourable solution.
Be on the same page as everyone else
Clients and providers need to establish smart goals and expectations to avoid disappointment and failure. This is the most common reason why businesses fail in offshoring. The proper expectation is not set, goals are not realistic and everyone is on a different page.
This should be done at the early stage of the outsourcing process. Business plans and strategies should be discussed so everyone knows what needs to be done, how and when should it be done. Having a clear and smart goal will totally help you achieve it easier.
Why choose Cridenza's eCommerce service outsourcing ?
You Are Just A Click Away Of A Free Consultation.
Dhaka Office
- House 7, Road 4, Section 7, Mirpur, Dhaka - 1216
- +8801953231418
- contact@cridenza.com
